Terms & Conditions

Fast Exact, Inc.

Effective date: September 8, 2026
Replaces the version dated March 5, 2026

These terms cover two related things, and it helps to keep them straight. First, the website at fastexact.com — browsing, requesting a quote, creating an account, tracking a load. Second, the actual haul, which is booked when we send a rate confirmation and you accept it, or when a driver is dispatched on your instructions. The bill of lading and the rate confirmation control the freight movement. These website terms fill in the gaps. Where they conflict on a booked shipment, the rate confirmation and the bill of lading win.

Fast Exact, Inc. (“Fast Exact,” “we,” “us”) is the company on the other side of this page. Our mailing address is P.O. Box 2154, South San Francisco, California 94080. Telephone: 888-245-0728.

If you do not agree with these terms, do not use the site and do not book a load. Using the site, requesting a quote, or tendering freight is how you accept them.

1. Who may use the site

The site and the freight service are for people 18 or older, and for businesses acting through an adult with authority to bind the company. We do not open accounts for children.

You are responsible for the accuracy of what you type. A wrong delivery address, a wrong appointment time, or a commodity description that hides a hazard is your problem before it is ours. If the mistake causes extra miles, a wasted pickup, or a refused delivery, the extra cost follows the mistake.

2. Privacy

The Privacy Policy dated September 8, 2026 (or the later version posted at fastexact.com/privacy-policy) is part of these terms. Read it. In short: we do not sell personal information, we do not use shipment files to advertise, and access inside the company is limited to people working the load, the invoice, or a claim.

When you book, you will have to give us names, phone numbers, and addresses for pickup and delivery. That is how a truck finds a dock. We use those details to run the shipment, to bill it, and to handle a claim if one is filed. We give the driver the portion needed to complete the trip. Card numbers go to Square; we do not keep the full number.

You may close an online account by asking us through the contact form, subject line “Close Account.” Closing the account does not erase a shipment file we still have a legal duty to keep. The retention periods are in the Privacy Policy.

3. Quotes and booking

A rate on the website or in an email is an offer to carry on the facts you gave us. It is not a promise that a truck is sitting in the yard waiting. Transit times are estimates. Weather, traffic, a closed dock, and a shipper who is not ready all move the clock.

A booking is made when we send a rate confirmation and you accept it in writing (email is fine), or when you tell dispatch to roll and we assign a truck. After that, the load is a contracted shipment, not a window-shopped quote.

We can decline a quote or a booking if the freight is not something we haul, if the information looks wrong, or if we suspect fraud. We will say so rather than leave you waiting.

If a published rate or a website description is an obvious error — a coast-to-coast hot shot priced like a cross-town van, for example — we can correct it before the truck is dispatched. You may then cancel at no charge. We will not hold you to a price that was clearly broken.

4. What you have to tell us about the freight

Tell us what is on the pallet. In particular:

• Weight, dimensions, piece count, and whether it is stackable.
• Whether a liftgate, inside delivery, residential delivery, or two people are required.
• Appointment windows at origin and destination.
• Whether the goods are used, fragile, oversized, or high value.
• Whether anything in the shipment is hazardous, restricted, or needs a permit. We do not take undeclared hazardous material.

If the freight that shows up does not match what was booked, we can reprice, wait for your instructions, or refuse the pickup. Waiting time and a dry run are billable when the mismatch is on your side.

5. Payment

Unless a written credit arrangement says otherwise, charges are due as stated on the invoice or rate confirmation. We take Visa, Mastercard, American Express, and Discover through Square. We also invoice approved credit accounts.

You must have the right to use the card or the credit account you tender. If the card issuer declines the charge, we are not required to dispatch, and we are not liable for the delay that follows a declined card.

Invoices that are not paid when due may accrue a late charge only if that charge was disclosed on the invoice or in a credit application you signed. We do not add surprise fees after the fact.

We do not store full payment-card numbers on Fast Exact systems. Square does the card processing. Their terms sit on top of the card data they receive.

A credit application authorizes us to call the bank and trade references you listed, for the purpose of deciding whether to extend trade credit. That is the end of the use. We do not sell the application.

6. Cancellation

Call or email dispatch if you need to cancel. Do not assume a website form reached a driver.

• Before a truck is assigned: cancel at no charge.
• After a truck is assigned but before pickup: we may bill the deadhead or the missed-opportunity cost actually incurred, and we will show our work if you ask. We will not invent a penalty that is larger than that cost.
• After pickup: the shipment is in transit. Ordinary freight charges apply. You may still divert or return the load; extra miles and extra handling are extra charges.

If we cancel because we cannot cover the load, you do not owe a cancellation fee. Prepaid money for that shipment is returned by the same method you paid, promptly, and in any event within 14 days.

There is no separate “returns policy” of the kind a clothing site uses. Freight that has moved is handled as a delivery, a reconsignment, or a claim, not as a store return.

7. Tracking and communications

If you booked GPS-tracked service, you will see location while the shipment is on the truck. Live tracking stops at delivery. Status messages about a load you booked — pickup window, delay, proof of delivery — are part of the job. They are not marketing.

Dispatch notes and, where a call is recorded, the recording sit in the load file. We use them to run the shipment and to sort out a dispute about what was said. We do not sell the recordings.

If you connect your own TMS by EDI or API, you are asking us to exchange shipment data with the system you named. You are responsible for that system’s security on your side.

8. Cargo, delivery, and claims

Interstate motor carriage in the United States is governed by federal law, including the Carmack Amendment, except where a lawful written agreement says otherwise. The bill of lading is the contract of carriage. If a term in this website document fights the bill of lading on cargo liability, the bill of lading controls.

Note exceptions at delivery. A clean delivery receipt makes a later shortage claim harder. Take photographs if the freight looks wrong.

File a cargo claim in writing. Include the pro number or bill of lading number, a description of the loss, and the amount. Do it as soon as you reasonably can. Under ordinary Carmack rules a claim must be filed within nine months of delivery, or of the date delivery should have occurred. A lawsuit, if it comes to that, has its own deadline under the bill of lading and the statute. Missing those dates can end the claim. We will not hide the deadline; we also cannot waive a statutory time bar after it has run.

Cargo insurance you buy through us, if you buy it, is a separate product with its own terms. It is not the same thing as carrier cargo liability. Read the certificate.

We are not liable for delay caused by weather, road closure, a consignee who will not receive, customs, or other events outside our control. We are responsible for running the truck we assigned with ordinary care.

9. Website accounts

If you open an account, keep the password to yourself. Tell us if you think someone else used it. You are responsible for bookings made under your login until you tell us the login is compromised and we have had a reasonable chance to shut it off.

We may close an account if you use it to commit fraud, abuse staff, scrape the site, or interfere with other customers. For anything short of that, we will give you notice and a chance to respond before the account is shut. You may close the account yourself at any time as described in section 2.

Closing an account does not cancel money already owed on a hauled load, and it does not cancel a claim already opened.

10. Acceptable use of the site

Do not use the site to:

• Break the law.
• Probe, scan, or overload the servers.
• Harvest email addresses or phone numbers for a list.
• Post anyone else’s personal information.
• Impersonate a customer, a driver, or Fast Exact.

We can block an address that is doing those things. That is a security step, not a comment on the underlying freight.

11. Intellectual property

The site design, the Fast Exact name, and the text we wrote are ours. You may not copy the site to run a look-alike. You may print a rate confirmation or a tracking page for your own file.

You keep whatever rights you already have in the shipment information you give us. You grant us a limited right to use that information to quote, haul, track, invoice, and handle claims on that shipment. That license ends when we no longer have a lawful reason to keep the file, subject to the Privacy Policy.

Comments and suggestions

If you email a suggestion — a better tracking page, a missing dock note, a complaint about a delay — we may use the idea to improve the operation. We do not need to pay royalties for that. You are not assigning your entire intellectual-property estate to us. You are not giving us a right to publish your name next to the suggestion unless you say we may.

Copyright complaints (DMCA)

If you believe material on the site infringes your copyright, send a notice that meets 17 U.S.C. § 512(c)(3) through the contact form at fastexact.com/contact-us, marked “Copyright Notice.” Include:

• Your signature (typed is fine if the rest is complete).
• What work you own, and where the allegedly infringing copy sits on our site.
• Your address, phone number, and email.
• A statement that you have a good-faith belief the use is not authorized.
• A statement under penalty of perjury that the notice is accurate and that you are the owner or the owner’s agent.

We will look at it and take down material that does not belong there. A false notice can create liability for the person who sent it. That is the statute, not a rule we invented.

12. Other sites

We may link to a carrier portal, a payment page, or a map. Those pages have their own terms. Square’s card page is Square’s. We are not responsible for a third-party site we do not control.

13. Website availability

The public website can go down. Hosting fails. A browser update breaks a form. We work to keep the site up because that is how people book, but we do not warrant that fastexact.com will be available every hour of every day.

A website outage does not cancel a truck that is already rolling. Call dispatch on 888-245-0728 if the site is dead and the load is live.

We take ordinary care with email and the site. We do not promise that every message sent over the public internet is free of interference. Do not put a card number in an ordinary email.

14. Liability for the website, as distinct from the freight

Section 8 covers cargo. This section covers the website and ordinary office mistakes that are not cargo loss.

We are not liable for lost profits, lost business, or other indirect loss arising from use of the website, a quote that was not accepted, or an account login problem. Some states do not allow that kind of limit. In those states the limit goes only as far as the law allows.

For website-related claims that are allowed to proceed, our liability is capped at the greater of (a) the amount you paid us for website-related services in the three months before the claim, or (b) two hundred fifty dollars. That cap does not apply to cargo claims, which follow section 8. It does not apply to a claim that we sold or advertised with your personal information in violation of the Privacy Policy. It does not apply to our own fraud or willful misconduct.

Nothing in these terms takes away a right that a statute says you cannot waive.

15. Sanctions and prohibited parties

You confirm that you are not on a United States government list of prohibited parties and that you are not asking us to haul to a destination that United States law forbids. If that changes, you have to tell us before the next booking.

16. Government customers

If you are booking as a United States federal end user, the website offering is a commercial item under 48 C.F.R. § 2.101. The freight movement, if any, is a separate transportation service under the rate confirmation and the bill of lading.

17. People outside the United States

We haul in the United States and Canada, and at times in connection with Mexico, as the particular load requires. The site itself is run from the United States. If a mandatory consumer rule in your home country applies and cannot be varied by contract, that rule still applies to you. Everything else in these terms still applies to the extent it can.

18. Disputes

Call or write first. Most load problems are solved by dispatch, and most invoice problems are solved by billing. Use 888-245-0728 or the contact form.

If that fails, the dispute is heard in the state or federal courts sitting in San Mateo County, California, unless a statute requires another forum (cargo claims sometimes have their own venue rules). California law governs these website terms, without regard to conflict-of-law rules that would point elsewhere. Federal transportation law governs the haul itself.

We are not sending website disputes to a forced arbitration clause. You keep the right to go to court. Neither of us is waiving a right to seek an injunction if the other side is misusing a name, a login, or a customer file.

19. Changes

We can update these terms. For a routine clarification we will change the date at the top. For a material change — a new fee that was not disclosed, a new limit on cargo that undercuts a bill of lading, a new right to sell personal information, or a new forced-arbitration clause — we will post the revision at least 30 days before it applies to new bookings, and we will email account holders if we have an address on file.

A change does not rewrite a rate confirmation already accepted. The terms that applied on the day the load was booked still apply to that load.

If you do not accept a material change, stop using the site and do not book the next load. Money already paid on a completed shipment stays governed by the old terms.

20. Loose ends

If a court strikes one sentence, the rest remains. A failure to enforce a sentence once is not a waiver the next time.

These terms, the Privacy Policy, the rate confirmation, and the bill of lading are the agreement. A comment on a sales call does not replace them unless it is written into the rate confirmation.

If we ever publish a translation, the English text controls.

“Including” means “including without limitation.” Headings are for finding a section, not for stretching it.

21. How to reach us

Fast Exact, Inc.
P.O. Box 2154
South San Francisco, CA 94080
Telephone: 888-245-0728
Web: fastexact.com/contact-us

For a privacy request, use the subject line “Privacy Request.” For an account closure, use “Close Account.” For a copyright notice, use “Copyright Notice.” For a cargo claim, send it in writing with the pro number or bill of lading number and ask dispatch or billing to route it to claims.